The efforts we pursue amplify what’s good in each other and in our clients. We choose to be a humble, hard-working team because of what our work makes possible, and because of what dedication to you means. We believe the best thing a company can do for the world is continue to exist, shaping the lives of the individuals and families it touches, and we’re explicitly built to serve the sorts of businesses who invest in their people and communities. Specifically, we’ve focused on pillars of communities who tend to build around a hub and spoke model of centralized decision-making and decentralized locations with similar needs and processes. We keep brands consistent, processes more efficient, and compliance within a network far simpler. Our approach has worked for over 30 years (most of those years we were known as FF&S), and business has never been better. We’ve refined our offerings to deliver optimal value, but we’re convinced our differentiator isn’t what we do – it’s how we do it. Easy words, we know. And common. But call us, talk to some of our clients, and see if you don’t get a glimpse of something that’s the way it’s “supposed” to be, but somehow became all too uncommon.
We believe in bringing unparalleled service to our customers and their businesses. Our customers have hard jobs, with plenty of pressure. We help them keep things running smoothly, adapting to their business processes, providing versatile solutions to their needs and bringing a transparency to what we do so they know that our best is helping them be their best.
We believe that service goes hand-in-hand with commitment to our customers. Our customers rely on us not only to help them save money but also to help them save time. They can see our commitment to their success in our passion for what we do as well as our follow-through and caring support. They know we’re in it with them, alongside them every step of the way.
believe that business relationships are ineffective without strong human relationships. Our customers don’t need another vendor. They need a partner. And, to us, that translates not only to dependability but also to the kind of personal relationship that opens the way for honesty and true caring. You can’t be a partner if you don’t know not only your customers’ businesses but also your customers — the people who make those businesses go.
We believe that healthy businesses help create strong communities. This is a very personal, deeply-felt value for us. We are very consciously building upon a legacy started more than 30 years ago, and we know that helps build strong communities. We support the communities we serve through volunteering and through helping businesses build their own legacies for their own communities to benefit from.
